My printer is only printing in black and magenta how do I fix it?

I just put a new tricolor ink cartridge in my HP deskjet 842 and the only colors that it prints is black and magenta. How can I fix it?

My printer is only printing in black and magenta how do I fix it?
Ann darling it looks like you need to clean your printer head and also you need to aligned the heads honey.
Reply:http://www.hp.com says:


http://h10025.www1.hp.com/ewfrf/wc/docum...


Suc6!
Reply:Very possible is that printhead is clogged. There is a cleaning solution at http://fillserv.com/cic/product.php?prod...
Reply:Q1: have you printed a test page??? Q2: did you check the operator's manual, or a web site. Q3: did you install the ink catridges correctly???? These things need to be checked. Chances are, it's in your settings, and you need to go to the troubleshooting section on the website for you printer, or on your PC.
Reply:Uh, I agree with Joe_Young, without the 'honey' and 'darling' part........





Go to HP's web site or read your HP manual and help files to find out how to clean %26amp; align your ink cartridges.
Reply:mayb the cartridge was of bad quality , bcoz it does like this when the toner is getting low... check the level of the toner. and check your printer colour settings.
Reply:Dunno
Reply:the ink cartridges may be defective. or wrong model, also sometime when cartridges get dried out from sitting on the shelf for a long time and they can do exactly that, i have had a few of mine do it.
Reply:check to see if your printer uses additional ink cartridges in addition to the new one you installed.....if that doesn't work. maybe your jet ports are clogged. and need to be cleaned out. good luck........